Frequently Asked Questions

Yes. You can adjust, pause, or cancel a subscription from your account at any time. If you need help, our support team is available in English and Spanish.

No. Our consultation model is entirely digital. You complete your intake form online, our provider reviews it and determines your treatment plan, and any follow-up questions are handled through secure messages on the platform — not live calls.

Viapromeds operates outside of traditional insurance billing, which allows us to keep the process fast and simple. Pricing is transparent and shown up front before you check out.

You can reach our support team directly through the website or the contact information provided in your account — in English or Spanish.

You complete a short online health questionnaire (your “iConsult”), a licensed provider reviews it, and if treatment is appropriate, your prescription is sent to be filled and shipped to your door. There are no waiting rooms and no in-person visits required.

Shipping times vary by product and location, but most orders arrive within a few business days of approval. You’ll receive tracking information once your order ships.

Most intake forms are reviewed within one business day. If you’re approved, your order is sent to processing right away.

Yes. Your information is transmitted and stored securely and is only used to evaluate your treatment and provide care. We do not sell your personal health information.

Yes. Viapromeds was built Spanish-first for the U.S. Latino community — the intake forms, provider communication, and support are available in both English and Spanish.

Message your provider through the platform. They can review your progress and adjust your treatment plan, including dose or medication changes, as appropriate.

Viapromeds is a bilingual (English/Spanish) online telehealth platform built for the U.S. Latino community. We connect you with a licensed provider who reviews your health information and, if appropriate, prescribes treatment for weight loss, men’s health, or hair loss — all from your phone or computer.

A licensed medical provider reviews every intake form. No medication is prescribed without a provider determining it’s appropriate and safe for you.

Yes. Semaglutide is most effective when paired with mindful eating and regular activity. Your provider can offer guidance tailored to your goals.

Your provider starts you on a low dose and increases it gradually over time based on how you respond and tolerate the medication. This slow titration helps minimize side effects.

Many people notice reduced appetite within the first few weeks, with meaningful weight loss typically building over several months as your dose is gradually adjusted.

For appropriate candidates under medical supervision, semaglutide is considered safe for extended use. Your provider will monitor your progress and adjust your plan as needed.

The most commonly reported side effects are nausea, mild digestive changes, constipation, or fatigue — especially when starting or increasing your dose. These often improve over time.

Semaglutide is a GLP-1 medication that helps regulate appetite and blood sugar. It works by mimicking a natural hormone that signals fullness to your brain, helping you eat less and feel satisfied longer.

Both contain the same active medication. The injection is taken once weekly with a small, thin needle. The pill (oral/sublingual) is taken by mouth. Your provider can help you decide which form fits your routine and comfort level best.

It isn’t appropriate for everyone, including people with certain personal or family medical histories. Your intake form and provider review are designed to catch this before any prescription is issued.

As with semaglutide, treatment starts at a low dose and increases gradually under your provider’s supervision to help your body adjust comfortably.

Tirzepatide acts on two hormone pathways instead of one, which for many patients translates to a stronger appetite-suppressing effect. Your provider can help determine which medication is the better fit for you.

Appetite changes are often noticeable within the first few weeks, with more significant weight loss developing over months as your dose increases gradually.

Nausea, digestive changes, constipation, and decreased appetite are the most commonly reported effects, particularly during dose increases. Most side effects ease with time.

Tirzepatide is a dual-action medication that targets both GLP-1 and GIP receptors, which regulate appetite and blood sugar. Many patients see strong results with this dual mechanism.

Both deliver the same active medication. The injection is a once-weekly shot; the pill is taken orally. Your provider will help match the form to your lifestyle and preference.

It isn’t suitable for everyone. Your intake information is reviewed carefully by a licensed provider before any prescription is approved.

Sildenafil is shorter-acting and taken as needed before sexual activity, while tadalafil can last much longer and is also available as a daily option. Your provider can help you choose.

Sildenafil is typically taken roughly 30–60 minutes before sexual activity. Your provider will confirm the exact timing that works for your prescribed dose.

Effects generally last around 4–6 hours, though this can vary by person and dose.

Headache, flushing, upset stomach, and nasal congestion are the most commonly reported side effects.

Sildenafil (the active ingredient in brand-name Viagra) is a medication that increases blood flow to help achieve and maintain an erection in response to sexual stimulation.

Sildenafil is not safe for people taking nitrate medications or with certain heart conditions. Your intake questionnaire is reviewed by a provider to check for these before approval.

Yes — tadalafil is available in both an as-needed dose and a lower daily dose. A daily regimen removes the need to time a pill around sexual activity. Your provider will help determine which approach fits you.

Effects can last up to 36 hours, giving more flexibility around timing compared to shorter-acting options.

Headache, back pain, muscle aches, flushing, and nasal congestion are the most commonly reported effects.

Tadalafil (the active ingredient in brand-name Cialis) works similarly to sildenafil by increasing blood flow, but it lasts significantly longer — earning it the nickname “the weekend pill.”

Like sildenafil, it isn’t safe to combine with nitrate medications or for people with certain heart conditions. This is screened for during your provider review.

Your provider will determine whether an as-needed or daily approach is right for you based on your history and goals.

Some patients notice a difference within the first couple of weeks, though full effect can take longer to establish, especially with daily dosing.

Paroxetine should not be stopped abruptly, especially at daily doses, as this can cause discontinuation symptoms. Always talk to your provider before stopping or changing your dose.

Nausea, drowsiness, dry mouth, and changes in libido are the most commonly reported effects. Your provider will discuss what to expect based on your dose.

Paroxetine is an SSRI medication. While it’s best known as an antidepressant, it’s also commonly used off-label at a lower dose to help delay ejaculation and improve control.

It isn’t appropriate for everyone, including people on certain other medications. Your intake is reviewed carefully by a licensed provider before approval.

Yes. Finasteride maintains results only with continued use — stopping typically leads to a gradual return of hair loss over several months.

Most patients need consistent use for 3–6 months before noticing a visible difference, since hair growth cycles are gradual.

Finasteride can be prescribed to certain women, most often those who are postmenopausal or not able to become pregnant, and typically requires closer provider evaluation than for men. Your provider will determine if it’s appropriate for you.

No. Finasteride can cause serious harm to a developing baby and should never be taken — or handled by broken/crushed tablets — during pregnancy or if pregnancy is possible. This is carefully screened for during intake.

Most people tolerate finasteride well. Some report changes in libido or mild hormonal side effects; these are uncommon and typically reversible if you stop the medication.

Finasteride reduces levels of DHT, a hormone linked to hair follicle shrinkage in pattern hair loss. Lowering DHT can help slow shedding and support regrowth over time.

No. Minoxidil requires ongoing use to maintain results — hair regrowth gradually reverses within months of stopping.

Most people need 3–6 months of consistent use before seeing visible improvement.

Yes — many people experience temporary increased shedding in the first few weeks as the hair cycle resets. This is usually a sign the medication is working and typically resolves on its own.

Yes. Minoxidil is FDA-approved for both men and women, though strengths and formulations can differ. Your provider will recommend the version suited to you.

Topical minoxidil is applied directly to the scalp, while oral (low-dose) minoxidil is taken as a pill. Both aim to improve blood flow to follicles; your provider can help you choose based on your preference and lifestyle.

Topical minoxidil can cause scalp irritation or dryness. Oral minoxidil may cause unwanted hair growth elsewhere on the body, fluid retention, or lightheadedness in some patients.

Minoxidil widens blood vessels around the hair follicle, increasing blood flow and nutrient delivery, which can extend the hair growth cycle and stimulate thicker, fuller regrowth.

Place the tablet on your tongue and let it dissolve completely; no water is needed.

The active medication is the same as standard tadalafil, but the ODT format dissolves quickly without water, making it more discreet and convenient — especially when you’re away from home.

As with standard tadalafil, effects can last up to 36 hours. Onset can feel faster for some patients since the tablet begins dissolving immediately in the mouth.

Side effects and precautions are the same as standard tadalafil — headache, flushing, and nasal congestion are most common, and it isn’t safe to combine with nitrate medications. Your provider screens for this during intake.

Volcano is our orally disintegrating tablet (ODT) formulation of tadalafil. Instead of swallowing a pill with water, it dissolves directly on your tongue.

Place the tablet on your tongue and allow it to dissolve completely.

It contains the same active medication as standard sildenafil, delivered in a fast-dissolving, discreet format that doesn’t require water.

Effects generally last around 4–6 hours, similar to standard sildenafil. Many patients find the dissolving format convenient for quicker, more discreet use.

Side effects and precautions match standard sildenafil — headache, flushing, and upset stomach are most common, and it isn’t safe with nitrate medications or certain heart conditions. This is screened for during your intake review.

Fuego is our orally disintegrating tablet (ODT) formulation of sildenafil, dissolving directly on the tongue instead of being swallowed with water.